Returns & Exchanges
At UpCircle, we want you to be completely satisfied with your sustainable skincare journey. If you aren't happy with your purchase, we offer a 30-day window for returns on all products in their original, unopened condition.
Initiate Your Return
Contact our customer support team via email with your order number and the reason for your return to receive a unique Return Authorization number.
Package Your Items
Securely pack your unused items in their original packaging, ensuring the glass containers are well-protected to prevent breakage during transit.
Ship It Back
Affix the provided return shipping label to your package and drop it off at your nearest local post office or designated courier collection point.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing